Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are all Jack Watches authentic?
Yes, every timepiece sold on our platform is 100% authentic and comes with a certificate of authenticity and the original manufacturer's packaging.
What is your shipping policy?
We offer free insured express shipping on all orders over $500. Standard delivery typically takes 3-5 business days depending on your location.
Do the watches come with a warranty?
All Jack Watches are covered by a 2-year international warranty that protects against mechanical defects and craftsmanship issues.
What is your return policy?
We offer a 30-day hassle-free return policy. The watch must be in its original, unworn condition with all protective films and tags intact.
How should I maintain my automatic watch?
To keep your automatic watch running accurately, we recommend wearing it daily or using a watch winder, and scheduling a professional service every 3 to 5 years.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm and Klarna.